Returns and Exchanges

WE GLADLY ACCEPT RETURNS (if applicable)

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

 

WE DON'T ACCEPT EXCHANGES OR CANCELLATIONS (unless faulty)

But please contact us if you have any problems with your order.

 

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

To be eligible for a return, your damaged or defective item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sarahsgiveagiftcompany@gmail.com

 

SALE ITEMS (if applicable) 

Unfortunately sale items cannot be refunded unless damaged or defective.

 

EXCHANGES  (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sarahsgiveagiftcompany@gmail.com and send your item to:

Give a Gift Company, 8 Mellor Lane, Mellor, Blackburn, Lancashire, BB2 7JR United Kingdom.

 

SHIPPING RETURNS

To return your product, you should mail your product to:

Give a Gift Company, 8 Mellor Lane, Mellor, Blackburn, Lancashire, BB2 7JR United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

Any personalisation that is misspelt due to our error will be replaced free of charge.

We cannot replace the item if the misspelling is the customers error.

We cannot take any responsibility for the cutomers size, so please make sure you choose the correct size, or contact us for advice at: 

sarahsgiveagiftcompany@gmail.com